Help

All Electric Vehicles with a Type 1 charger or Type 2 cable are compatible with Source London charge points. Most of our charge points have a type 2 socket for which you will need to use your own cable.

The majority of Source London charge points are 7.4kW Type 2 charge points. Most units have double-headed sockets. Source London also provides 22kW (Type 2) fast charge points. We recommend checking that your vehicle is fully compatible with these charge points before using them as not all vehicles are able to support 22kW charging. We are also installing an updated version of the 22kW charge points which has a dual connection, allowing two vehicles to charge at the same time. Please note that charging times will vary depending on your vehicle’s battery capacity and maximum power charge.

• Green – available
• Flashing green – waiting for a cable to be connected or a badge to be swiped
• Red – unavailable
• Flashing red – fault – try to start your charge again
• Solid blue – on charge
• Flashing blue – reserved or waiting for the customer to disconnect after ending a charge

If you are a Source London member:

1. Choose an available socket (with a green led light)
2. Tap your card on the RFID reader
3. Once prompted, connect your vehicle to the charge point to start charging
4. To end your charge, first unlock your vehicle and disconnect the cable from your vehicle, then from the charge point

1. Choose an available socket (with a green led light)
2. Scan the QR code below the RFID reader with your smartphone, and follow the instructions on the webpage
3. Once prompted, connect your vehicle to the charge point to start charging
4. To end your charge, first unlock your vehicle and disconnect the cable from your vehicle, then from the charge point

1. Visit our station map on our website and select the charge point you want to use or scan the QR code on the charge point with your mobile phone to open the station map automatically.
2. Click on “charge here”, then confirm the type of connector you need. If you already have a Source London account, choose “You have an account”. If you have an account without a subscription, you can save your details for your next charge by filling the form; alternatively, you will also find a link to start the charge anonymously. You will then be asked to enter your payment details.
3. After confirming on our website, you can simply plug in your vehicle and your charge will start.

Reserving a Source London charge point is simple: visit our station map on our website or mobile app and find the station you want to use. Choose the charge point you want to reserve and click on “book”. You will then be asked to confirm your reservation. Reservations aren’t mandatory but can provide extra reassurance if you need to ensure that a charge point is available at your destination. Please note that only 7.4kW charge points can be reserved. Reservations can be made up to 40 minutes in advance and incur a £2 fee. You will not be able to reserve charge points if you are a Pay As You Go user.

If you plugged your vehicle, but your charge has not started, make sure you have followed the correct process by referring to the FAQ “How do I use the charge points?”. If the issue persists, call our 24/7 Customer Service helpline at 0808 178 5035 (free of charge) and our team will assist you.