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Customer service About Source London Rates Subscription Types Pay As You Go access Membership Parking Regulations Charging your vehicle Safety Rules How to contact us?

Source London offers a range of subscriptions tailored to individuals, businesses, and licensed drivers.

  • Individuals
If you want to subscribe as an individual, you can choose among our Full and Resident subscriptions. If you hold a valid resident parking permit you are entitled to an exclusive resident discount when charging at Source London stations in the borough for which you hold a resident parking permit with a Resident Subscription*. If you do not hold a resident parking permit and you need to charge your vehicle regularly, our best value individual plan is our Full Membership. Further details and rates for individual subscriptions are available here.
  • Companies
If you wish to subscribe as a company, you can choose among our Pro Full subscription and our Pro Resident subscription. If your business operates in London and has a valid business parking permit, you are entitled to an exclusive Pro Resident discount when charging at Source London stations in the borough for which you hold a valid parking permit*. If you need to charge your vehicle regularly but do not have a business parking permit, our best value plan is our Pro Full Subscription. Further details and rates for company subscriptions are available here.
  • Licensed drivers
If you are a private hire driver, an electric taxi driver, or a Dynamo taxi driver, choose one of our Licensed Driver subscriptions. As a licensed driver, you are entitled to the following exclusive offers:
  • Our lowest charging rates**
  • Limited welcome offer: A free 1 year membership***
Please note that idle fees may apply, further details are available here *If you operate in London and have a valid business parking permit, you are entitled to an exclusive resident discount when charging at Source London stations in the borough for which you hold a valid parking permit. **Subject to change at any time. Source London will endeavour to notify customers 7 days in advance of any changes. ***Offer may be withdrawn at any time.

The PAYG option enables you to use Source London charge points immediately without subscribing to any subscription plan and without any membership card. You will simply need a valid debit/credit card and a mobile phone with internet access. You can find our PAYG rates here Please know that idle fees apply: Please know that idle fees apply: You will be charged by kWh delivered while your vehicle is charging. When Your vehicle receives little or no energy during 10mn, idle fees will apply. Please note that energy fees continue to apply at all times. Further information is available here. Parking fees are already included in our rates when using Source London on-street charge points. Please note that you will not be able to reserve charge points in advance when using the Pay As You Go offer as this is only available for registered members.

The idle fee is designed to maintain good availability rates throughout our network. When Your vehicle receives little or no energy during 10mn, idle fees may apply. If you are a registered Source London member, the idle fee does not apply to you overnight from 12am to 7am. For PAYG users, the idle fee applies 24/7. Registered Source London members will receive an email notification before the idle fee is applied. Pay As You Go users will only receive the email notification if they provide the correct email address before charging. Please note that energy fees continue to apply at all times. Further information on idle fees is available here. Further information is available here.

All Source London on-street charge points include parking, so you don’t have to worry about paying for additional parking fees when using on-street Source London charge points. For the few off-street locations available, parking fees may apply. Please always make sure to check the signage by the charge points as different parking regulations may apply at different locations. Please note that Source London will not be responsible if you do not respect local parking regulations and fees.

Charge point reservations incur a £2 fee, however, reserving a charge point is optional. Once you have subscribed and received your membership card, you can reserve our charge points up to 40 minutes in advance directly from our mobile app or from your online account.

Pre-authorisation only applies to our Pay As You Go (PAYG) customers. Pre-authorisation refers to a temporary hold or reservation placed on funds in a customer’s bank account. Pre-authorised funds do not leave the customer’s bank account, but these funds will not be available until the pre-authorisation is complete. Why is pre-authorisation used? Pre-authorisation allows customers to use services when the final value of the transaction is unknown. Pre-authorisation is common practice for things like fuel, car-rentals, and hotels. Pre-authorisation also protects service providers from potentially fraudulent transactions, for example, if a customer does not have adequate funds available to pay for a transaction in full. How does pre-authorisation work at Source London? For Source London Pay As You Go customers, a fixed amount of £49 is pre-authorised, or reserved, in the customer’s bank account at the start of each charging session. As soon as a charging session is complete, we process the payment for the actual amount due and notify our payment partners to release the previously reserved funds. How soon are pre-authorisation funds released? We notify our payment partners to release pre-authorised funds immediately after a successful payment or within an hour if the transaction is cancelled. Our payment partners then instruct the customer’s bank to release the funds from pre-authorisation. Funds reserved in pre-authorisation can be released by the bank within an hour, however, some banks take longer, sometimes up to 30 days. Unfortunately, the time your bank takes to release pre-authorised funds is outside of Source London’s control. What can I do to get these funds released sooner? Unfortunately, the time your bank takes to release pre-authorised funds is outside of Source London’s control. We urge customers who experience a prolonged delay with the release of pre-authorisation funds (more than a few days) to contact their bank. What is MangoPay? Source London work with MangoPay as our payment provider. MangoPay are an intermediary between Source London and our customer’s banks. MangoPay process debit card payments on behalf of Source London. When speaking with your bank, please note that Source London pre-authorisations and payments may be processed using the name MangoPay or MGP.

Additional fees include:

  • Lost card replacement fee
    • If your card is lost or misplaced, you should immediately contact our customer service team on 0203 056 8989. Please note that a £10.00 fee will be applied to replace the lost card. In the unfortunate event that your membership card is stolen, please contact our customer service team on 0203 056 8989. Your card will be immediately blocked to prevent any fraudulent usage. A copy of the Police crime reference number will be required to receive a free membership card replacement.
  • Expired reservation fee
    • Failure to honour or cancel a charge point reservation within the booking time frame of 40 minutes will result in a £5.00 penalty. For a list of all additional fees, please check our T&Cs (please refer to “additional fees” section at the bottom of the page).

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Source London

An expanding network of charge points in London

Source London, all rights reserved, 2024

Source London is a trading name of TotalEnergies Charging Solutions UK Limited, a company incorporated and registered in England and Wales with company registration number 08803842 and whose registered office is at 19th Floor, 10 Upper Bank St Canary Wharf, London, E14 5BF